Published On: Fri, Jun 7th, 2013

Online registrations get poor response

EduShine Academic Search

Online RegisterNEW DELHI: Even as Delhi University witnessed unprecedented sale of forms, the online registration, despite being less expensive, received poor response on Wednesday. In fact, according to dean of students‘ welfare office, just 5,500 aspirants registered online on the first day as against 18,000 last year. This is despite the fact that the online process has been opened for SC/ST and PWD candidates from this academic session and they can apply for free.
The drop in the online registrations on the first day was because of apprehension and bad experience regarding the process. Many DU aspirants and parents who tried to log in and register claimed that the website was not responding and they were unable to access the centralized form.

Some aspirants managed to register and also made the payment but did not receive acknowledgment receipt. “I have been trying to log in and register since morning. After failing to get the form, I decided to come to the campus and here I am standing in the queue for over one hour. The website was simply not responding,” said Shravani Ghosh at the Arts Faculty, North Campus.

“The criteria for submitting online forms aren’t clear. There are no instructions or any sort of guidance,” complained Radhika Sharma. There is also a section of students who said they cannot avail the online facility as the payment has to be made through a credit or debit card, while still others were unaware of the online registration itself. “We came to know about the online registrations only after we came to the campus,” said Vikas Yadav. Some aspirants simply didn’t want to take any chance. “Although it (online form) is less expensive, I thought it’s better to be safe than sorry so came to the campus for the form,” said Minakshi Pandey.

DU started online registration last year, but the initial days were chaotic as the university managed to get the payment gateway in order five days before the process started. Bugs continued to plague the website on the second day last year as candidates complained they could not access the online form.

There is a trust deficit it seems on online forms as even though Delhi University witnessed unprecedented sale of forms, the online registration process despite being less expensive received poor response on Wednesday. In fact, on the first day, according to the dean of students’ welfare office, just 5,500 registered online as against 18,000 last year. This is despite the fact that online registration this year has been opened for the SC/ST/PWD candidates as well and at frees of cost.

Although not to the extent of last year, DU’s pre-admission online registration continues to bug the aspirants on the first day of the admission season for the 2013-14 academic year. Many candidates and parents who tried to log in and register claimed that the website was not responding and they are not being able to access the centralized form. And there are aspirants who managed to get themselves register and also made the payments but after the completion of the process they didn’t get the acknowledgement receipts. “I was trying to log in and register since morning. After failing to get access to the form I decided to come to the campus and here I am in the queue for over one hour. The website is simply not responding,” said Shravani Ghosh at the Arts Faculty, North Campus.

“The criteria for submitting online forms aren’t clear. There are no instructions or any sort of guidance,” complained Radhika Sharma. Then there is section of students who claimed that since the payment has to be done through debit/ credit cards they could not avail the facility, while there is a section who simply were unaware of the online registration itself. “We came to know that we would have applied online only after we landed in the campus,” said Vikas Yadav. Others simply didn’t want to take any chance. “Although it (online form) is less expensive, I thought its better to be safe than sorry so came for the offline form,” said Minakshi Pandey.

The apprehension and bad experience on the online process resulted in a drastic drop of first day registration. DU initiated online registration last year, but the initial days were chaotic as the university managed to get the payment gateway in order five days from the start of the process.

Bugs continued to plague the website on the second day last year as candidates complained that they could not access the online form. This year too aspirants complained of similar issues on the first day.